Enlightening book: Personality Not Included by Rohit Bhargava

I recommend this enlightening book on a number of counts. In an increasingly crowded (and sometimes superfluously smelly) elevator of social media and marketing how-tos, Rohit Bhargava sets himself apart: one of the most noticeable distinctions Personality Not Included has is its non-linear, self-referential structure, which makes it easy (and rewarding) to skip around if you're compelled. I didn't, but the option is there, which can't be said for less adventurous texts.

The book largely deals with personality (of course) and the looming ennui of "faceless" companies that don't connect with their customers, which benefits no one. It sounds obvious, but as staples like The Consumerist hammer home time and time again, even the glaring gets forgotten. I suspect this is due to "idealogical incest", the echo chamber of corporations copying each other on the WRONG things, compounding their screwups by being over-cautious and de-humanizing themselves!

Why did I pick this up?

I read PNI to do some professional development at my job as Resident Enlightenment Manager at Linden Lab, since just about everything I do in Second Life is avatar-centric, and hence, personality-driven.

In solidarity with Seth Godin's teachings, PNI makes a strong case for the benefits of storytelling to compel and intrigue your customers. What I learned within wasn't entirely new, but it did affirm, and reaffirm some independent ideas I had been cooking up for some time — and now feel more confident about, knowing I'm far from alone here.

I especially found comfort in the overall presentation of PNI: from the colorful cover depicting a unique, rainbow-mohawked rooster who stands out from his peers to the fresh, well-spaced typesetting inside, these details all add to the overall readability and value. These are in themselves aspects of personality which a lot of people experience, yet have a difficult time articulating. Even if you can't put your finger on it, they make a positive difference in aggregate!

Other benefits include valuable numbered lists (e.g., types of company spokespersons) which are punchy, clear, and non-trite (an all-too-easy trap to fall into) and the practical exercises found in Part Two (intriguingly, Part One ends after Chapter 6 since Rohit reasons where this is where the "sweet spot" is). Also see his fresh approach to a non-bibliography, while still backing up his claims. It's rare to see such a self-aware "breaking the 4th wall" perspective in a serious-yet-fun business book, and I must mention the well-designed companion website, which may in itself serve as inspiration for future campaigns you'll do.

It's also nice to see Rohit practices what he preaches: I emailed him with kudos and a correction (he misspelled "Jaron Lanier" as "Jared Lanion"… what a spoonerism!), and he warmly contacted me back, encouraging me to review and spread the word — here I am!

And speaking of "here", I'm looking forward to implementing some of his suggestions on Here island, my showcase of community enlightenment in SL. Which ones? Come visit over time and you'll find out firsthand!

Tagged as: Better Lives, General, Reviews, Work